Returns & Refund Policy

Eligibility for Returns

You can request a return or exchange within 7 days of receiving your order, provided that:

• The product is unused, unworn and in its original condition.
• All original packaging, tags, manuals and accessories are included.
• The product is not damaged due to misuse or normal wear and tear.
• You have proof of purchase (your order number or receipt).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Earbuds, headphones and other items that come into direct ear/skin contact.
• Items marked as "Final Sale" or purchased during clearance promotions.
• Products with a broken or missing security seal.

How to Request a Return

1. Contact our support team via WhatsApp/phone or the Contact Us page with your Order ID.
2. Our team will confirm eligibility and share pickup/drop-off instructions.
3. Once we receive and inspect the item, we'll confirm your refund or exchange.

Refunds

Approved refunds are processed within 5–7 business days after the returned item passes inspection. Refunds for Cash on Delivery orders are issued via bank transfer or Easypaisa/JazzCash; refunds for online payments are returned to the original payment method.

If your item arrived damaged, defective, or different from what you ordered, please reach out within 48 hours of delivery with photos — we'll arrange a free replacement or full refund, no questions asked.

Need Help?

Our support team is happy to help with any return or refund query.