Shipping Policy

As soon as you place an order on our website, our system immediately records it and sends a confirmation message to your provided phone number and email address. Your order is then forwarded to our admin team for processing.

• Order ID generated instantly
• Confirmation SMS & email sent to you
• Admin team receives order details

Our admin team carefully reviews every order to verify the product availability, stock quantity, and your delivery information. If anything is unclear or missing, our team will contact you directly to confirm before proceeding.

Once everything is verified, your order enters our dispatch queue and is marked as "Processing" in your account.

This is where we take extra care. Our team packs your product using premium protective materials to ensure it arrives without a single scratch. Every parcel is sealed, safety-checked, and then labeled with the following information:

• Your full name
• Complete delivery address
• Contact phone number
• Your unique order ID
• Alahmershop return address

Once your parcel is fully packed and ready, it is handed over to our trusted courier and delivery partners. From this point, your parcel begins its journey to your doorstep.

You will receive a tracking number via SMS or email as soon as the parcel is dispatched. This number allows you to follow your parcel's journey in real time.

Want to know exactly where your parcel is? You can easily track it right here on our website. Simply log in to your account and open the "My Orders" page — you will see the live status of your parcel at every stage.

• Order Packed
• Dispatched from warehouse
• In transit to your city
• Out for delivery
• Delivered

When your parcel reaches your city, our delivery rider will personally call you on the phone number you provided. Please keep your phone available and reachable — this ensures a smooth and quick handover.

If for any reason the rider cannot reach you on the first attempt, they will try again a second time. Please cooperate with our delivery staff so we can complete your delivery on time.

Once the delivery rider hands over your parcel, you are welcome to open it in front of them and inspect the product carefully. Check that everything matches your order — the model, color, quantity, and condition.

If the product is exactly as expected, simply accept the parcel and the delivery is considered complete. We recommend keeping the packaging for a few days in case you need to return or exchange the item.

Your satisfaction is our top priority. If for any reason you are not happy with the product — whether it's damaged, defective, different from the description, or simply not what you expected — you can return it to the delivery rider at the moment of handover, or contact us within 48 hours of receiving the parcel.

• Return within 48 hours of delivery
• Product must be unused & in original packaging
• All accessories & tags must be intact
• Provide your order ID & reason for return

Delivery times may vary depending on your city and the courier service. Below is our general estimate:

• Major cities: 2 – 3 working days
• Smaller cities & towns: 3 – 5 working days
• Remote areas: 5 – 7 working days

Please note that public holidays, bad weather, or unexpected courier delays may extend these timelines slightly. We always try our best to deliver as quickly as possible.

Shipping charges are calculated based on your delivery location and the weight of the parcel. The exact charge is clearly shown at checkout before you confirm your order — there are no hidden fees.

We also run regular free shipping promotions for orders above a certain amount. When active, the discount is automatically applied at checkout.